How to Handle Damages During Car Shipping Australia

car shipping australia

Much as we would like a smooth car transfer, things don’t always go our way. When your vehicle reaches its destination of transfer, you usually expect it dent and scratch-free since it is rare to have these after choosing a reputable car transfer company. Who knows what happened during the ride? Damage has been done but how do you handle the damages you see during car shipping Australia?

Car transfers often have similar steps and responses, but they work differently, the process can vary.

The first thing you do after finding out about the damage is to call the transport company. You only have 30 days to file a claim, no time to waste or wait around. Complaint on damages after 30 days can’t hold the carrier responsible for any dents or scratches. The representative will then take note of the complaint and help you with the steps. Keep track and follow up on the next steps.


Document the damage immediately on the Bill of Lading or B/L. It is a document that is used all over the globe by carriers of cargo to confirm that it has been received and to be transported to a specific place for delivery to the consignee.

It serves as a legal contract between you and the carrier of the car. If in any case, the cargo has been damaged, the Bill of Lading will be important to claim against the owner of the ship or your insurance company.

Make a thorough description of it and be sure that the driver understands that the damages were not present before the car transport. Both of you will sign the Bill of Lading to acknowledge the presence of the damages and the vehicle’s true condition at the time when it was delivered. The verification will be through comparison of the original Bill of Lading and the inspection report.

The Repairs

After contacting the representative, the transport company will communicate with the carrier responsible. Typically, the damages will only need minor repairs and can be easily handled by the carrier. However, damages needing large repairs could take longer since the insurance company if the carrier will be involved. Having liability and cargo insurance is required by the law for car shipping Australia and other car transfer companies. This is to ensure that your car damages will be covered.

The insurance agent will inspect the damage and proceed to prepare an estimate of the price. The insurance company will then begin processing the claim for the damage/s. Do remember to wait for their approval and authorisation before getting your car repaired in an auto shop.

Get your car repaired and wait to be compensated. As long as you documented the state of your vehicle prior to car shipping Australia, you need not worry. The insurance will take care of it, and you can start driving it back on the road when the repair is done.

Leave a Reply

Tips and Steps on How to Prepare your Vehicle For Car Transport

June 30, 2017

Tips and Steps on How to Prepare Your Vehicle For Car Transport If you are planning to go abroad for a vacation, business dealings or you’re going to stay there and then you have a vehicle that you wanted to bring along with you but you don’t know how to prepare your vehicle for car […]

Read More

Why Avail Car Transport Services When You Can Drive Your Car By Yourself?

March 5, 2018

Which do you think is better, hire a car transport company to deliver your car or drive it yourself to your destination? Why do we need to avail a car transporting service when we can drive on our own? This question has been the subject of confusion and dilemma to most car owners. We find […]

Read More

What Will the Future of Car Transport Look Like?

March 12, 2018

With the pace of technological change being so fast, what future should we expect regarding cars delivery in Australia? One of the main reasons why the industry of cars delivery is booming is because the people prefer to ship their car, especially when moving to a new location. When travelling across vast distances, most Australians […]

Read More

4 Astounding Ways Express Transport Can Make Life Easier

March 19, 2018

Having a new car can be one of the most exciting events of your life. Imagine the breathless sceneries you could travel to, the places you can go without thinking of having to wait at a bus stop and just feeling your personal space when you’re going to work. As exciting as it may seem, […]

Read More

All You Need To Know About Shipping Multiple Cars

April 2, 2018

When it comes to car transfer Australia services, what should you know as customers? Are you wondering how multiple car shipping works? Technically, it’s as the same as shipping one car for car transfer Australia. Car transport companies offer this service to help consumers lessen their expenses when they transport multiple vehicles. Shippers will always […]

Read More

What and When Do I Need To Book Car Shipping Australia

April 3, 2018

What and When Do I Need To Book Car Shipping Australia Watch video! If you’re planning to book for car shipping Australia, you should consider hiring a trusted car transport company. Car Transport Express can offer you the most convenient and safe way of transporting your car around Australia. Shipping your precious car with us […]

Read More

Different Types of Auto Transport Carriers You Should Know

April 4, 2018

What are the different types of carriers car transport companies have and that you must know about? When planning to ship your precious car, it is essential to have an idea of what type of carrier will be used to ship your car. It is critical to choose the right carrier for the safety of […]

Read More

All You Need To Know About Seasonal Car Transport

April 6, 2018

When it comes to seasonal car relocation in Australia, what should we know about it? The car shipping industry is mainly seasonal. Dissimilar to delivering a bundle through the postal framework, which just takes a gander at the span of the bunch you’re sending and how quick you need it there to decide your value, […]

Read More

How Car Transport Companies Face Challenges in the Industry

April 9, 2018

In the car transport industry, what are the challenges that providers of cars delivery in Australia deal with? Automakers feel sure putting large holes of cash in growing new highlights for their autos, especially propelled wellbeing and route alternatives. The majority presumes that they can make thoroughly efficient vehicles, machines that can drive themselves anyplace, […]

Read More

What to Expect at Vehicle Pickup and Delivery in Express Transport

April 11, 2018

During car transfer Australia, what is expected in vehicle delivery and pickup? Express transport companies are infrequently ready to give specific pickup and conveyance times. Tolerance, readiness and correspondence with your vehicle transporter will help you both have a real ordeal. You may need to meet in a near to parking garage if the boulevards […]

Read More


Get the Latest Updates in Car Transport Express