Car Email Terms

Get an instant online quote or call us at 1300 307 694 to get your car moved.
  • The quotation is valid for 7 days from the date of issue of the quote.
  • Depot locations maybe be subject to change based on administrative necessity.
  • Cancellations incur a minimum $180 cancellation fee (see terms & conditions for full details)
  • Pickup from auction houses, such as, but not limited to GraysOnline, Manheim Auctions or Pickles Auctions, may incur a pickup surcharge.
  • Vehicles must be empty of goods unless you have selected the ‘Goods in Car’ option.
  • Please note there are two categories for goods in car, this varies based on the depot selected.
  • Please check with our staff prior to booking
  • Goods are limited to 60Kg. Goods must be securely packed into cartons or suitcases. Goods can only be loaded into the boot of sedans or the cargo area of hatches, station wagons and SUV’s. This goods in car option does not allow goods to be transported in Ute’s at anytime.
  • No legal liability is accepted for loss or damage to the goods or the vehicle as a result of the goods being in it. There may be additional requirements, but these will be made clear in the booking confirmation email.
  • Goods are limited to 80Kg. Goods must not block any windows and nothing can be placed on the floor behind the driver’s seat or on either of the front seats. No legal liability is accepted for loss or damage to the goods or the vehicle as a result of the goods being in it. There may be additional requirements, but these will be made clear in the booking confirmation email.
  • Goods are not allowed in the tray of utilities, including under canopies or in van unless otherwise stated.
  • Vehicles must have a working engine & brakes. They must also have all seat & windows intact, have no body damage and have a working steering wheel. i.e. they must be roadworthy.
  • Vehicles must also have a ground clearance of more than 150 mm (including exhaust) or they will be classified as lowered.
  • Prices include Transit Protection of up to $60,000 per vehicle during the transit process. There are conditions applicable which are detailed in the Terms and Conditions.
  • Transit days and times quoted are approximates only and refers to business days and excludes weekends and public holidays. Transit days and times may vary without notice due to peak periods, acts of nature and backlogs. We do not guarantee delivery times so please do not plan holidays, trips and/or meetings using estimated transit times.
  • The following limitations apply to the dimensions of the vehicle included in this quotation:
  • * Maximum vehicle length 5000 mm (including towbar).
  • * Maximum vehicle width 1900 mm.
  • * Maximum vehicle height 1650 mm (1900 mm for Recreational/Light Commercial).
  • The additional charge for a longer vehicle may be up to twice the quoted price as it will take up an additional spot on the car carrier that cannot be used for anything else. The price for over height vehicles will vary dependent on the vehicle so please contact us.