Get an instant online quote or call us at 1300 307 694 to get your car moved.
Help & FAQ
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When will my car arrive?
Your estimated transit time is shown on your booking confirmation and should be used as a guide only. We do our best to keep things on track, but transit times are not guaranteed and can move around. We generally cannot give a firm ETA until your vehicle is getting close to that original arrival window. Vehicles often sit at the depot until they are allocated and loaded onto a truck and until that truck is actually on the move, timing can still change. Your best bet is to check your tracking about two business days before the first estimated arrival date. That is usually when things firm up and the information becomes much more accurate. For multi leg jobs: We can provide an updated arrival date once the vehicle is on its final leg of the journey. -
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Can I have goods in the car?
Your booking confirmation will confirm if your vehicle has been booked as empty or with a goods allowance of up to 80kg or 85kg.Empty Vehicle: The vehicle must be completely empty, except for the spare wheel in its compartment, a secured child car seat, and the vehicle log book.80kg Goods Option: Goods must not exceed 80kg, must be securely packed in boxes or suitcases, and can only be placed in the boot or luggage area. Seats must remain clear and windows must not be obstructed. Utes may only carry goods in the tray if fitted with a lockable hard cover.85kg Goods Option: Goods must not exceed 85kg, cannot be packed above window height, and cannot be placed on the front seats or behind the driver seat. The driver seat must have full range of movement. Utes may only carry goods in the tray if fitted with a lockable hard cover. -
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Where are the depots located and what are their operating times for vehicle drop-off?
All depot details (address, hours, instructions) are in your booking confirmation.Depots are closed weekends and public holidays. -
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Can you track the vehicle while in transit?
Tracking availability depends on your specific service and carrier.For Online Tracking: If included, you will receive a link. Please note this is event-based tracking (it updates at milestones) rather than a live GPS feed like Uber.For Services Without Online Tracking: You can request a manual status update from our team. Important Timing Note: Since vehicles often wait at a depot to be allocated and loaded, timing can shift. We generally cannot provide a firm ETA until the vehicle is physically on the move and nearing its arrival window. The best time to request an update or check your tracking is two business days before your first estimated arrival date. This is usually when the schedule firms up and the information becomes accurate. For multi-leg journeys, we can provide a finalised arrival date once the vehicle is on its final leg. -
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Why are there multiple prices on my quote?
We provide options based on speed, price, goods allowance, and service type. -
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What notice do you need for a depot drop off?
Usually 1 business day. Same-day may be possible before 12pm. -
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What notice do you need for a door collection?
Usually 2 business days. Urgent requests should be checked with our team. -
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Is the car insured during transit
Covered up to $80,000 or vehicle value for carrier-related damage only. We recommend keeping your own insurance. There are conditions applicable which are detailed in the Terms and Conditions. -
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When is the payment due?
Within 7 days: full payment.More than 7 days: $195 deposit, balance due 2 business days prior. -
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Can someone else pickup my car?
Yes, with their name and contact number. -
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What happens if my vehicle is under the standard 150mm clearance
Our standard transporters are suitable for vehicles with at least 150mm clearance. As we take the utmost care in transporting your car, we would ask you to advise us of the measurements from the lowest point of the vehicle to the ground to ensure the transporters are the right fit for your vehicle. -
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What happens if my vehicle exceeds the standard dimensions
Our standard measurements for a Sedan/Wagon 5m L x 1.9m W x 1.6m H and for a 4WD/SUV are 5.2m L x 1.9m W x 1.9m H. If your vehicle exceeds these dimensions please let us know so we can requote you. -
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Can you transport a non running vehicle
Yes we can. You would need to be quoted based on a non running vehicle and we do require the vehicle to have working brakes and steering. If they do not have working brakes/steering please contact the office. -
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Can you transport damaged vehicles
Yes we can, you would need to notify us so we can quote you accordingly. In some circumstances we would ask you to send through photos. We do not need to know if your vehicle has small dents/slight damage. -
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I have just made payment what happens now?
Scheduling and Confirmation: We will schedule your vehicle for transport and send through a confirmation email containing all your booking details (if you have not received this already). Invoice: A tax invoice will be automatically generated and emailed to you as soon as your payment has been officially allocated in our system. -
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What information will I need to book in my car
To make your booking we will require the following information: Date, Colour, Rego or Vin (If unregistered) a contact name and number for drop off and collection along with addresses if applicable. You can either make a booking online through the link found on your quotation alternatively please contact our friendly staff to arrange the booking. -
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How long is the quote valid
Your quote is valid for at least 7 days from the date of issue. If the quote exceeds this time, please get in contact with us and we will be more than happy to recalculate the price. -
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Can you pick up my vehicle from an auction house?
Yes, we can. Because auction collections require extra coordination and time, an auction house surcharge applies.To ensure a smooth pickup and avoid release delays, please provide the following in PDF format via your booking link:Proof of Purchase: Your invoice or winning bid email.•Identification: A copy of the drivers license for the person authorized to receive the vehicle.Authorization: A signed letter of authority for us to collect the vehicle on your behalf. Important Timing: Once we receive these documents, we typically require 2 business days to process and schedule the collection. Submitting these early ensures the auction house is ready to release the vehicle when our driver arrives. -
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What if I need to change the date after booked
We understand that things do not always go to plan and you may need change the drop off or pickup date. We would just ask you to notify us with sufficient notice. Please email the office the changes and we will take care of the rest. -
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The depot did not give me anything when I dropped the car off, was I supposed to get a receipt?
Most depots are now paperless - this is normal. They will take a condition report or photos. We also encourage you to take your own photos at drop off and pickup. -
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My reference number is not recognised when tracking my vehicle, what number am I supposed to be using?
Use the carrier reference from your booking confirmation. -
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My car is not working - can you still transport it?
Yes, we can. We are able to transport non-running vehicles as long as they have functional steering and working brakes. Pricing: If your vehicle is a non-runner, please ensure this is declared during the quoting process. The price will be updated accordingly. Important Note: If a vehicle is found to be a non-runner at the time of collection and was not previously declared, additional fees and or significant delays may occur. -
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Will I get notified when my car is ready for pick up at the depot?
Yes, the depot will contact you or your nominated contact as soon as your vehicle arrives and is available for collection.Please note: even if tracking shows the car has arrived, it may not be available immediately, as drivers need to unload and survey the vehicles first. For this reason, we ask that you wait for the depot staff to contact you before arriving to pick up your vehicle. -
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Can I make changes to who will be dropping off or picking up the vehicle?
Yes, you can nominate a different person to drop off or pick up your vehicle.We will need the full name as shown on their drivers licence and a contact number. This ensures the depot or driver can release the vehicle safely to the correct person.Please notify us in advance so the changes can be confirmed and updated in the booking. -
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Will I be notified when my car leaves the depot?
No, we do not notify customers when the vehicle leaves the depot. Exact departure times and ETAs are difficult to confirm until the truck is in transit.For planning purposes, we always recommend waiting for confirmation from the depot or driver before attending to collect your vehicle. -
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When is the best time to drop off my vehicle to get it on a truck today?
While you are welcome to drop off your vehicle early in the day, dropping it off earlier does not guarantee it will depart the same day. Please keep the following in mind: The Depot Phase: Most vehicles remain at the depot for a portion of the transit period while they are allocated to a specific truck and route. Variable Schedules: Departure dates depend on carrier availability and routing. In some cases, vehicles may travel through an intermediate city before reaching their final destination. Planning: Because of these variables, we cannot guarantee an exact departure date. Please refer to your booking confirmation for your estimated transit window. Collection: You do not need to track the departure - the depot or driver will contact you directly once your vehicle is ready for collection at its destination. -
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What happens if I drop off a day or two later?
That is fine - just note that your transit time will usually shift by a couple of days. -
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Why do some services take longer?
It depends on freight schedules and routing. -
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How is my car transported?
By truck, rail, or ship depending on the route. -
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What is Premium Underdeck Coastal Shipping Service?
Our premium underdeck coastal shipping service is designed for vehicles that require extra care and protection during transport along coastal routes.Vehicles are transported on the lower deck of the carrier, which provides additional security and protection from weather and road conditions compared to standard transport. This service is ideal for high-value, low-clearance, or premium vehicles.Your vehicle will be securely loaded and handled by experienced professional carriers, and while tracking may be available, exact departure and arrival times cannot be confirmed until the vehicle is en route. -
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What happens if I need to change the drop-off or pick-up date after booking?
We understand that plans can change. If you need to adjust the drop-off or pick-up date, please notify us as soon as possible so we can update your booking.Changes can usually be accommodated if there is sufficient notice, but adjustments are subject to carrier schedules and availability. -
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What happens if my vehicle exceeds standard dimensions?
Provide dimensions for review. -
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How should I prepare my car for transport?
To ensure your vehicle is transported safely and efficiently:1.Remove all personal items unless you have booked a goods-in-car option.2.Fuel tank: Have at least one quarter of a tank3.Vehicle condition: Make sure the battery is charged, tires are properly inflated, and brakes are working. -
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Can I leave pets or plants in my vehicle?
No, pets, plants, or perishable items cannot be transported in your vehicle. -
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What should I do if my car has a security alarm?
Disable it or provide instructions. -
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How do I prepare my modified car, for example roof racks or bull bar?
Vehicles with modifications or accessories, such as ladder racks, toolboxes, canopies, roof racks, or lowered vehicles, can generally be transported, but certain rules apply: Secure all accessories: Anything attached to your vehicle must be firmly fastened to prevent movement during transit. Check vehicle dimensions: Items that extend beyond standard vehicle dimensions or could interfere with loading must be included within your quote. Notify us in advance: Always inform us of any modifications at the time of booking to ensure your vehicle can be transported safely and efficiently. -
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Can you store my car once it arrives?
Once your vehicle arrives, the depot will contact you to arrange collection. Free Collection Window: You have 2 business days to collect your vehicle. Any time beyond this is at the depots discretion. Storage Fees: Extended storage usually incurs a fee of approximately 20 to 40 dollars per day Alternatives: If you cannot collect it personally, you can nominate an authorised contact to pick it up or upgrade to a door delivery. Additional fees may apply. -
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Will I be notified if there is a delay?
We try to notify you, but updates usually occur closer to arrival. -
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Is the tracking live?
If your service includes online tracking, please note it is event-based tracking rather than live GPS, like Uber. It updates as your vehicle reaches key milestones, such as depot arrivals or departures. -
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Can I leave a toll tag, E-Toll or Linkt, in the car?
We recommend removing your toll tag or placing it in a shielded bag before transport. Vehicles being moved on a truck can still trigger toll cameras, and if your tag is active, you may be charged for tolls from a trip you did not drive.Removing or shielding the tag prevents accidental charges. -
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Do I need to leave my keys with the vehicle?
Yes. One set of keys must be left with the vehicle. The team needs access to start, steer, and move the car for loading and unloading. -
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Do I need to provide my drivers licence or proof of ownership at drop off, pickup, collection, or delivery?
You do not need to provide identification or proof of ownership when dropping your vehicle at a depot or when we collect it from your address at the start of transport.Identification is only required at the end of the journey when the vehicle is being released: Depot Collection: The person collecting the vehicle from the destination depot must show photo ID. Door Delivery: The person receiving the vehicle at the delivery address may also be asked to show photo ID.We do not require proof of ownership to release the vehicle, however the name of the person collecting or receiving the vehicle must match the booking details or be provided to us in advance if someone else is collecting on your behalf.