Get an instant online quote or call us at 1300 307 694 to get your car moved.
Help & FAQ
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What is the transit time that my vehicle will take once it is either collected from door or dropped off at a depot
Transit times on your quote are in business days for a depot to depot booking. Please add 1 day for door pickup and 1 day for door delivery. Transit time starts from the business day following the car is dropped to the depot. Please contact us to arrange the most appropriate option for you. -
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What services do you offer for goods inside cars that are needed to be transported interstate
Please note there are two categories for goods in car, this varies based on the depot selected
A. Goods in the vehicle allows you to have up to 60kg of personal effects. Goods must be securely packed into cartons or suitcases. Goods can only be loaded into the boot of sedans or the cargo area of hatches, station wagons and SUVs. This goods in car option does not allow goods to be transported in Utes at anytime.
B. Goods in the vehicle allows you to have up to 80kg of personal effects. You can fill the boot and the back seat up to the window height, although nothing can be in the front seats or directly behind the drivers seat in the foot compartment. We would recommend that you pack the goods into boxes, however this is not mandatory. -
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Where are the depots located and their operating times so cars can be dropped into
We utilise numerous depots in all capital cities and townships across Australia. When booking and payment are both completed, operations will notify which depot in the suburb mentioned on your quote has capacity to accept your vehicle with their operating hours. -
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What are the opening hours of the depots and are we able to drop off on weekends.
Generally the car transport depots are open Monday to Friday 8.30am to 4pm for the acceptance and handing over vehicles for transport. The specific hours depending on which depot you have chosen will be confirmed on your booking confirmation after operations has processed. Unfortunately all depots are closed over the weekend or on Public Holidays. -
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Can you track the vehicle while in transit
Yes you can. We will send the tracking details specific to your vehicle on the booking confirmation. -
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Why are there multiple prices on my quote
We will provide you with multiple options where available so you have the flexibility to choose the option that best suits you. -
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What notice do you need for a depot drop off
We generally need 1 days notice for a depot drop off, however if your booking is urgent please contact the office. -
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What notice do you need for a door collection
We generally need 2 days notice for a door collection, however if your booking is urgent please contact the office. -
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Is the car insured during transit
In the unlikely event your vehicle is damaged during transit, it will be covered under a transit protection of up to $60,000 per vehicle during the transit process. There are conditions applicable which are detailed in the Terms and Conditions. -
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When is the payment due
Your payment is due at the time of the booking. You can choose to make payment via EFT or an online Credit Card payment. -
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Can someone else pickup my car
Yes absolutely we understand that you may not have arrived at your destination in time or you may be selling the vehicle. We would just require the person you have nominated full name as per their licence and contact number. -
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What happens if my vehicle is under the standard 150mm clearance
Our standard transporters are suitable for vehicles with at least 150mm clearance. As we take the utmost care in transporting your car, we would ask you to advise us of the measurements from the lowest point of the vehicle to the ground to ensure the transporters are the right fit for your vehicle. -
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What happens if my vehicle exceeds the standard dimensions
Our standard measurements for a Sedan/Wagon 5m L x 1.9m W x 1.6m H and for a 4WD/SUV are 5.2m L x 1.9m W x 1.9m H. If your vehicle exceeds these dimensions please let us know so we can requote you. -
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Can you transport a non running vehicle
Yes we can. You would need to be quoted based on a non running vehicle and we do require the vehicle to have working brakes and steering. If they do not have working brakes/steering please contact the office. -
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Can you transport damaged vehicles
Yes we can, you would need to notify us so we can quote you accordingly. In some circumstances we would ask you to send through photos. We do not need to know if your vehicle has small dents/slight damage. -
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I have just made payment what happens now
Once payment has been received the operations team will book in the vehicle. You will receive a booking confirmation via email once confirmed. This will have any important information you may require, along with the depot addresses/opening hours if applicable and tracking details for your vehicle. -
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What information will I need to book in my car
To make your booking we will require the following information: Date, Colour, Rego or Vin (If unregistered) a contact name and number for drop off and collection along with addresses if applicable. You can either make a booking online through the link found on your quotation alternatively please contact our friendly staff to arrange the booking. -
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How long is the quote valid
Your quote is valid for at least 7 days from the date of issue. If the quote exceeds this time, please get in contact with us and we will be more than happy to recalculate the price. -
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Can you pickup from Auction Houses
We collect vehicles from auction houses on a daily basis, so we have gotten to know the facilities quite well. To ensure there is no delay with the collection of your car we would need you to provide us with the following details 1. Invoice/winning bid email, 2. Copy of drivers licence, 3. Letter of authority to collect. These need to be saved as a PDF Attachment and emailed back to us. -
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What if I need to change the date after booked
We understand that things do not always go to plan and you may need change the drop off or pickup date. We would just ask you to notify us with sufficient notice. Please email the office the changes and we will take care of the rest.